Contact ChatVille.A person replies.

ChatVille support works by email at [email protected]. No call centre, no chatbot in disguise, just a person with an inbox. Account holders should write from the address tied to their account; it saves a slow exchange of identity questions.

Many everyday questions, such as camera permissions or a slow first match, are answered in the help center, which may solve things before you finish writing.

• Missing coins: the payment confirmation and roughly when you paid.
• Sign-in trouble: the sign-in method you used and which device or browser you are on.
• Following up a report: the other person’s nickname and roughly when the match happened.
• An appeal: start the subject line with Appeal and describe what happened from your side.
• Closing your account: ask from the address registered to it. Remaining coins and VIP days close along with it.
• Privacy matters: tell us if you are after an export of your records, a fix to something wrong, or a full wipe. The privacy policy walks through all three.

If someone is breaking the house rules during a match, the report button inside the call is faster than any email and carries the session details moderators need. Use it, then tap next. If a person looks to be in genuine danger, dial the emergency line where you live first and worry about ChatVille later.

This inbox only handles chatville.cam. We cannot help with accounts, payments or tokens on other sites that use a similar name, including chatville.com. The about page explains how this ChatVille relates to them.